Coastline Regional Occupational Program (ROP)

Dental Assistant Front Office

APPROVED FOR UC/CSU

The following one-year ROP course meets the UC/CSU Preparatory Elective “G” requirement. To meet UC/CSU admission requirement (“G” credit), students must earn a grade of 70% or better.

COURSE DESCRIPTION

Prepare to work in the dental office. Instruction includes dental terminology, scheduling appointments, reception and telephone techniques, patient treatment management, dental procedures, records management, billing, collections, word processing applications, and dental insurance.

Certification: Students will have an opportunity to earn an American Heart Association BLS for Healthcare Providers card. Students may attend one five-hour session on a weekday evening or a Saturday for the American Heart Association BLS for Healthcare Providers card. Sessions are held at local schools or at the Presidio Campus in Costa Mesa. Students will sign up online during the second week of class.

COURSE TOPICS

Orientation and evaluation The working environment Pre-clinical Scheduling procedures Reception techniques Telephone techniques Records management; mail processing

Word processing skills Bookkeeping information Dental insurance Employment literacy Personal skills related to employment Interpersonal skills and group dynamics Communication skills

STUDENT LEARNING OUTCOMES (SLO)

Upon successful completion, Coastline ROP students will:

• Integrate Academic and Technical Skills
• Practice Problem Solving and Critical Thinking Skills
• Communicate and Collaborate with Diverse Audiences
• Demonstrate Creativity and Innovation
• Act as Responsible, Ethical Citizens
• Develop Personal, Educational and Career Goals